At Crowned Knight, we take great pride in creating high-quality personalised products. Every item is carefully inspected before it is dispatched to ensure it meets our quality standards.

Personalised & Custom-Made Items

As the majority of our products are personalised or made to your specific requirements, they cannot be returned or refunded simply because you have changed your mind. This is in accordance with the Consumer Contracts Regulations 2013.

Please ensure that all spelling, dates, names, uploaded artwork and personalisation details are correct before placing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery.

To help us resolve the issue as quickly as possible, please include:

- Your order number

- A description of the problem

- Clear photographs showing the issue and the packaging (where applicable)

Once we have reviewed your claim, we will arrange an appropriate solution. Depending on the circumstances, this may include:

- A replacement item

- A repair (where appropriate)

- A full or partial refund

Non-Personalised Products

If you purchase a non-personalised item, you have the right to cancel your order within 14 days of receiving it.

The item must be returned unused, in its original condition and, where possible, in its original packaging.

Unless the item is faulty or incorrect, the cost of returning the item is the customer's responsibility.

Refunds will be processed within 14 days of receiving the returned goods or receiving proof that they have been sent back.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to help, but once production has begun, personalised orders cannot usually be changed or cancelled.

Contact Us

If you have any questions regarding returns or refunds, please contact us using the details provided on our Contact page. We are always happy to help and will work with you to resolve any genuine issues fairly and promptly.