Privacy Policy

Last updated: 9 July 2026

At Crowned Knight, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law.

Who We Are

Crowned Knight is a UK-based business creating personalised engraved gifts, keepsakes and bespoke products.

If you have any questions about this Privacy Policy, please contact us:

Email: yourvision@crownedknight.co.uk

What Information We Collect

We may collect:

- Your name

- Billing and delivery addresses

- Email address

- Telephone number (if provided)

- Order details and purchase history

- Personalisation details you submit for your order

- Images, logos or artwork uploaded for engraving

- Payment information (processed securely by our payment provider. We do not store your full card details.)

- Technical information such as your IP address, browser type, device information and cookies.

How We Use Your Information

We use your information to:

- Process and deliver your orders

- Create personalised products

- Communicate with you about your order

- Respond to enquiries

- Improve our website and customer experience

- Prevent fraud

- Meet our legal and accounting obligations

- Send marketing communications where you have chosen to receive them.

Website Hosting

Our website is hosted by IONOS, which provides the infrastructure needed to operate our website securely. As part of providing these services, IONOS may process technical information such as server logs, IP addresses and website usage data.

Payments

Payments are processed securely through our chosen payment provider(s). We do not store or have access to your full payment card details.

Sharing Your Information

We only share your information where necessary, including with:

- Delivery companies

- Payment providers

- IONOS (our website hosting provider)

- Professional advisers such as accountants

- Government authorities where required by law

We never sell your personal information.

How Long We Keep Your Information

We only keep your personal information for as long as necessary to fulfil your order, comply with legal obligations and maintain appropriate business records.

Your Rights

Under UK data protection law, you have the right to:

- Request access to your personal information

- Correct inaccurate information

- Request deletion where appropriate

- Restrict or object to certain processing

- Request a copy of your data

- Withdraw consent where applicable

To exercise your rights, please contact us using the details above.

If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO).

Our website uses cookies to ensure it functions correctly and to improve your experience.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences through your browser settings or our cookie banner.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the updated revision date.

If you have any questions about this Privacy Policy or your personal information, please contact:

Crowned Knight

Email: yourvision@crownedknight.co.uk